Shipping & Return Policy
This Website acts as a mere venue/ platform for our members to search, negotiate, interact & transact for buying, selling products and services through our on-line exchange platform.
We are only a marketplace for the buyers and sellers. We do not ship any products to any buyers, ourselves. Our website cannot be held liable for any loss during the logistics or delivery of the product or service by any seller or vice versa, as our website is not responsible ‘to fulfill’ the actual order of goods or services, but only facilitates the same.
We are providing an easy display of Shipping policy of each vendor & strongly advise every seller member to meticulously draft & incorporate their own shipping & refund policies on our website. Failure to do so will not lead to the website being responsible for the lapse.
We strongly recommend every buyer to go through the shipping & refund policy of each vendor. By placing the order & proceeding to buy their products, the buyers will be deemed to have accepted the shipping & refund policies of the respective seller.
Our website is not a buying or selling party & does not take part in the actual transaction that takes place between the buyers and sellers and hence are not a party to any contract for sale negotiated between buyers and sellers. All transactions will be the responsibility of the transacting members only.
Our website does not at any point of time during any transaction between Buyer and Seller on the Website come into or take possession of any of the products or services offered by Seller, nor does it at any point gain title to or have any rights or claims over the products or services offered by Seller to Buyer. Our website does not accept any responsibility for storage/ transportation etc. of products.
At no time shall our website hold any right, title or interest over the products nor shall our website have any obligations or liabilities in respect of such contract entered into between Buyers and Sellers. our website is not responsible for unsatisfactory or delayed performance of services or damages or delays as a result of products which are out of stock, unavailable or back ordered.
The Sellers/ Suppliers agree that it is their responsibility to ensure that the products offered for sale and the products which are sold do not suffer any adversities due to substandard or poor quality. They confirm and assume full responsibility for the products or services offered including with respect to their use, quality, contents etc. The Seller/ Supplier shall be responsible for keeping in stock the adequate number of items for successful fulfillment of sales. Our website shall not in any way be responsible for any of these responsibilities of the Sellers/ Suppliers.
Our website does not at any point of time during any transaction between Buyer and Seller on the Website come into or take possession of any of the products or services offered by Seller, nor does it at any point gain title to or have any rights or claims over the products or services offered by Seller to Buyer. Our website does not accept any responsibility for storage/ transportation etc. of products.
At no time shall our website hold any right, title or interest over the products, nor shall our website have any obligations or liabilities in respect of such contract entered into, between Buyers and Sellers. our website is not responsible for unsatisfactory or delayed performance of services or damages or delays as a result of products which are out of stock, unavailable or back ordered.
The Sellers/ Suppliers agree that it is their responsibility to ensure that the products offered for sale and the products which are sold do not suffer any adversities due to substandard or poor quality. They confirm and assume full responsibility for the products or services offered including with respect to their use, quality, contents etc. The Seller/ Supplier shall be responsible for keeping in stock the adequate number of items for successful fulfillment of sales. Our website shall not in any way be responsible for any of these responsibilities of the Sellers/ Suppliers.
The Sellers/ Suppliers understand, unconditionally accept and irrevocably agree that the payment facility provided by our website is neither banking nor a financial or lending service but is purely a facility for an electronic, automated online electronic payment and receiving facility.
The Buyers and the Sellers/ Suppliers shall, without any participation in our website, independently agree with each other the manner and terms and conditions of commercial transaction including therein the description of products, customisation, delivery, payment, insurance, storage, transportation etc.
The Sellers/ Suppliers agree to keep indemnified at all times our website from any claims, damages, costs, expenses from any third parties.
ALL THE BUYERS ARE STRONGLY ADVISED TO GO THROUGH & ASCERTAIN THE SHIPPING PROCEDURE, COSTS, DOCUMENTATION, PACKING, INSURANCE & ALL ASSOCIATED MATTERS & RESPONSIBILITIES THEMSELVES WITH THEIR RESPECTIVE SELLERS.THE WEBSITE WILL NOT BE RESPONSIBLE FOR ANY SHIPPING RELATED ISSUES, WHATSOEVER.
Return Policy
Healium.io is a strong proponent of fair play and does not in any way support malpractices. We attach utmost importance to the transacting sides fulfilling their commitments in a just, fair & timely manner, through quality products & services. In a transaction on healium.io, the monetary consideration only “changes hands’ ‘ through the platform. We are merely the trustees to keep the funds temporarily on the platform, to be duly paid to the sellers as per the agreed terms after deducting the agreed amounts for the services the platform provides. Each vendor is provided the opportunity & space to display his Return Policy on the website. Its deemed to have been agreed by a buyer if purchase is initiated by the buyer on healium.io Absence of a valid return policy by the specific vendor on our website does not make the website liable for anything, should a situation arise, for the goods to be returned & the payment also needs to be returned.
We strongly advise every seller member to meticulously draft & incorporate their own refund policies on our website. Failure to do so will not lead to the website being responsible for the lapse.
We strongly recommend every buyer to go through the refund policy of each vendor. By placing the order & proceeding to buy their products, the buyers will be deemed to have accepted the shipping & refund policies of the respective seller.
Our Website reserves the right to charge its service fee, even in the returned, replaced & refunded transactions; and may consider only on merit, only in its own discretion to offer relief in some genuine cases. The members transacting through this website would deem to have agreed to this term indisputably & unequivocally.
Our website reserves the right to change its Refund Policy from time to time. Changes to the Refund Policy shall be posted on the website and such changes shall automatically become effective immediately, unless notified otherwise, after they are hosted on the Website.
For the benefit of our users / members, here are some guidelines, which may be referred to, in case of an event warranting refund or exchange :
Obtaining an appropriate insurance for any kinds of losses or damages in transit is advisable by mutual consent between the buyer & the seller.
It is advisable for the buyers to stick to all the good assurance practices employed commonly, including, but not limited to third party inspection, pre-shipment / dispatch inspection or other similar procedures.
If you wish to return an item for any reason except being faulty or a wrong product, raise a communication as early as possible, but in any case, ideally within a week of the receipt, so as to give a reasonable opportunity to the seller to examine all the circumstances & information.
Goods or Services may not be accepted back by the seller if any product or services have been specially made to your requirements.
In case, if the goods are delivered damaged, the seller may require evidence of the damage, e.g. video recording, photographs before he replaces the goods or make a refund.
If the goods have been used, & they are deemed fit for purpose the seller may reserve the right not to replace or make a refund.
If your goods are delivered damaged, the seller may reserve the right to collect the damaged goods from the delivery address stated on your order.
In case such an eventuality arises, the seller may not refund the original delivery cost if you received free delivery.
Any replacements, if & when, are accepted by the sides, may be processed by the platform within 14 days of the acceptance. It may however take more time for the vendor, new or old (as per mutual consent), to make available the goods or services.
Any refunds, if & when, are accepted by the sides, are made by the same method as the original payment was made. We aim to process your refund as soon as possible but this may take upto 30 working days from the receipt of the returned goods & / or acceptance by both the sides.
Cancellation of the Order (Guidelines only) ; please ascertain the specific cancellation terms mutually.
Subject to specific policy of the vendors, you as a buyer, may cancel your order if you have placed the order but have not yet proceeded to pay for the same.
Subject to specific understanding between the parties, you as a buyer have the right to cancel the order if the vendor has displayed the goods as available, but actually out of stock.
The seller too, may cancel the order, if there is undue delay in effecting the payments after placing the order.
To meet the cancellation deadline, it is advisable for you to immediately send your communication concerning your decision to cancel before the mutually agreed / implied cancellation period has expired.
Effects of cancellation
If the sides mutually cancel the order, we will process the reimbursement of the payments through the same channels, through which the payments were received, healium.io may take a deduction from the reimbursement for the services provided, in our sole discretion.
We will make the reimbursement without undue delay, as mentioned elsewhere on the website.
We may withhold reimbursement until we have received the consent of both sides in all fairness as we are the custodians of the interest of all our members & shall only go by just & fair play.